Shipping Policy

1. Overview

Westbaygb Printing is committed to delivering your orders promptly and safely. This Shipping Policy outlines our shipping procedures, delivery times, and related information.

2. Processing Time

All orders are processed and prepared for shipment within 3-7 business days of order confirmation. During peak seasons or for complex custom orders, processing may take up to 10 business days. You will receive an email notification with tracking information once your order ships.

3. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: 5-10 business days after dispatch
  • Express Shipping: 2-3 business days after dispatch
  • Overnight Shipping: Next business day after dispatch

Shipping costs vary based on destination, order size, and weight. Shipping fees will be calculated and displayed at checkout.

4. Domestic Shipping

We ship to addresses throughout the United Kingdom. Domestic orders typically arrive within 5-10 business days using standard shipping. Expedited options are available for faster delivery.

5. International Shipping

We currently offer international shipping to select countries. International delivery times and costs vary based on destination. Please contact us for specific information regarding international orders.

6. Tracking Your Order

Once your order ships, you will receive an email with a tracking number and carrier information. You can use this tracking number to monitor your shipment's progress. Most carriers provide real-time tracking updates.

7. Delivery Confirmation

We require a signature for delivery on orders over £500 to ensure security. For smaller orders, delivery confirmation will be obtained without requiring a signature unless otherwise specified.

8. Damaged or Lost Shipments

In the event your shipment arrives damaged or is lost in transit:

  • Photograph the damage or packaging damage and retain all materials
  • Contact us within 48 hours of delivery
  • Provide your order number and tracking information
  • Submit photographic evidence of the damage
  • We will investigate and either replace the items or issue a refund

9. Address Changes

If you need to change your delivery address, please contact us immediately within 24 hours of placing your order. Changes cannot be guaranteed after your order has been dispatched. Rush requests may incur additional fees.

10. Free Shipping

Free standard shipping is available on qualified orders. Specific terms and minimum order amounts for free shipping promotions will be displayed during checkout.

11. Contact Us

For questions about shipping or to report shipping issues, please contact us:

12. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.